We have invested in a professional hot purified water system. The heat helps loosen stubborn dirt, greasy residue and bird mess, while our specialist brushes lift away the build-up. We then rinse with purified water, which has had the minerals that cause water spots removed, so the glass dries naturally to a clear, streak-free finish. Frames and sills are included with every clean.

No — we clean exterior windows only. That covers all accessible glass on the outside of the property, including upper-storey windows we can reach safely with the pole, along with the frames and sills.

Included as standard on every visit, not treated as an upsell. The price you see is for the glass, frames and sills together.

Darlington is our home town and where most of our weekly work is. We also work regularly across Catterick and Catterick Garrison, Richmond and the surrounding dales villages, and Newton Aycliffe and Aycliffe Village. If you are just outside one of those, it is still worth asking — we may already be on your street.

Window cleaning starts at £19 for a 2-bed property and is priced instantly online — pick your property size and how often you want it done, and you will have a figure in under a minute with no phone call and no obligation. Gutter clearing, fascia and soffit cleaning and conservatory cleaning are quoted after we have looked at the property, because access and condition vary too much to price them fairly online.

Monthly or bi-monthly rounds, or a one-off clean if you would rather not commit to a schedule. We work to a round rather than a rigid four-week cycle, so a "monthly" visit lands roughly monthly depending on how the weeks fall.

Yes to both — we just ask for a week's notice. Rounds are planned and routed in advance, so if you want to skip your next visit, let us know at least seven days beforehand and it is no trouble at all. Skips asked for later than that may still be charged, simply because the slot can no longer be offered to anyone else. There is no minimum term and no cancellation fee if you want to stop the round altogether.

No. UPVC fascias, soffits and cladding are cleaned with a softwash and brush rather than purified water — that combination lifts black spot mould and algae out of the surface instead of driving it further in or forcing water behind the boards. Hot purified water is what we use on glass. If your windows get splashed while we are working on the fascias above them, we clean the glass down properly before we leave.

With a high-reach vacuum system operated from ground level, which pulls moss, silt and leaf litter out of the gutter rather than pushing it along the run. We take before-and-after photographs so you can see what came out, since it is not something you can check from the ground yourself.

Both. We carry public liability insurance as standard, for residential and commercial work alike, and we are DBS checked — which matters when we are working around your home, your family and, on commercial jobs, the public.

Not usually. We work from the outside, so as long as we can get round to the back of the property — an unlocked side gate is normally all it takes — we can clean and leave without disturbing you.