Terms & Conditions.

1. Scope of these terms

These terms apply to all residential and commercial cleaning work carried out by Clear As Day Exterior Cleaning Services. By requesting a quote, booking a job, or accepting a scheduled round, you agree to these terms.

2. Quotes & pricing

Prices shown through the instant quote calculator are based on the information you provide (property size, access, frequency and any extras selected) and are treated as a reliable standard price. We reserve the right to confirm or adjust a price if, on arrival, the property differs materially from what was described — for example significantly more windows, restricted access, or extension conditions not mentioned at quote stage. We will always confirm any change with you before carrying out work at a different price than quoted.

Commercial and larger jobs are quoted individually after a review of the site, rather than through the instant calculator.

3. Booking & access

You're responsible for making sure we can reasonably access the areas being cleaned on the day of your visit — this includes side gates being unlocked, vehicles moved where they'd block access, and pets kept safely away from the working area. If we can't gain access on the day, we'll try to contact you, and a missed-access visit may be chargeable or need to be rescheduled.

4. Weather & rescheduling

In poor weather (heavy rain, high winds, ice or frost) we may need to reschedule your visit for safety reasons, or because the finish can't be guaranteed. We'll always aim to give as much notice as possible and rebook at the next available slot.

5. Payment

Payment is due as agreed at the time of booking — typically on completion for one-off jobs, or on the schedule agreed for regular rounds and commercial contracts. Accepted payment methods will be confirmed at the time of booking. Late payment may affect your place on a regular cleaning round.

6. Cancellation

You can cancel or reschedule a booking by contacting us directly. We ask for as much notice as possible so we can offer the slot to another customer. Regular rounds can be paused or cancelled at any time by letting us know before your next scheduled visit.

7. Guarantee & complaints

If you're not happy with a job, tell us within 48 hours and we'll come back to put it right at no extra charge, wherever the issue is within our control. We want every job to live up to the standard we advertise, and we'd rather fix it than lose the relationship.

8. Insurance & liability

Clear As Day carries public liability insurance for all work carried out. We take reasonable care to avoid damage to property while working, and any genuine accidental damage caused by us will be reported to you and handled through our insurance where appropriate.

9. Commercial contracts

Commercial and contract cleaning arrangements may be subject to additional terms agreed directly between Clear As Day and the client, covering frequency, access arrangements, out-of-hours work and notice periods — these will be confirmed in writing before a contract begins.

10. Changes to these terms

We may update these terms from time to time, for example to reflect changes to how we operate. The current version will always be available on this page.